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Defective Product Return Policy

Subject to the product manufacturer's warranty requirements, C2Store will replace any defective product returned to C2Store within 30 days of the invoice date.

Direct Returns to Manufacturer
Some manufacturers require defective products returned directly to them. Refer to Return Policy by Vendor List below.

Product is in Original Condition and Complete
Defective Product must be returned in the original manufacturer's packaging and include all components, accessories, supplies, cables, software, manuals and any linked promotional items or material.

Credit for Returned Product
Account credit for use against future purchases are issued on returns meeting requirements. The amount credited will be the lower of purchase price or current price.

Freight Charges are Waived for Defective Returns
C2Store will assume freight charges both ways for defective products returned to C2Store by Canada Post Expedited Parcel Services only. Account credit are issued for use against future orders when return policies are met.

Freight Charges are Applied for Non-Defective Returns
Defective hardware returns are tested at C2Store and product found not truly defective will be returned to sender an freight costs for both inbound and outbound transit will be assumed by the customers.

How to Return Defective Product
Gather your name, login name, Invoice number or Order number, product description, serial numbers and a clear description of defect. Request an RMA number by calling 905-707-1816 and repackage product to prevent shipping damage. Do not write on manufacturer's packaging but use shipping labels on carton for address information and RMA number. RMA numbers are valid for up to 15 days from the date of issuance.

Ship to:
100 West Beaver Creek Road, Unit 4
Richmond Hill, Ontario
L4B 1H4

Vendor List:

Epson, Hewlett Packard, Lexmark, NEC, Panasonic, Samsung, Seiko Instrument

Epson Canada Ltd.
3771 Victoria Park Avenue
Scarborough, Ontario  M1W 3Z5

Hewlett Packard (Canada) Co.
5150 Spectrum Way
Mississauga, Ontario  L4W 5G1

Lexmark Canada Inc.
50 Leek Crescent
Richmond Hill, Ontario  L4B 4J3
( Hint: Have the serial number of your printer ready. )


Panasonic Canada Inc.
5770 Ambler Drive
Mississauga, Ontario L4W 2T3

Samsung Electronics Canada Inc.
7037 Financial Drive
Mississauga, Ontario  L5N 6R3

Seiko Instruments USA Inc.
11 Allstate Parkway, Suite 300
Markham, Ontario  L3R 9T8

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